Brand & Web

Find out exactly why visitors don't convert.

An expert review of your website or app's usability, accessibility and conversion journeys, with prioritised fixes.

Overview

Our UX specialists review your key journeys against usability heuristics, accessibility standards and conversion best practice, backed by your analytics and session recordings.

You receive a prioritised report with annotated screenshots and clear recommendations your team can act on immediately.

UX Audit

Problems we solve

  1. High traffic but low conversions

  2. Customers complain the site is confusing

  3. Accessibility compliance worries

  4. A redesign is planned and you want evidence first

What's included

  • Heuristic usability review
  • Accessibility check against WCAG 2.1 AA
  • Analytics and funnel analysis
  • Session recording review
  • Prioritised recommendations
  • Presentation workshop

Tools and platforms

  • Hotjar
  • Microsoft Clarity
  • GA4
  • axe DevTools
  • Figma

How it works

  1. Discovery

    Workshops and research to understand your business, customers and competitors.

  2. Concepts

    Strategic directions and design concepts for you to react to.

  3. Design & build

    We refine the chosen direction and build it to a high standard, with regular reviews.

  4. Launch & handover

    Launch support, documentation and training so your team can run with it.

Packages and pricing

Prices exclude taxes and third-party costs such as ad spend, which are billed at cost.

Scale

For ambitious teams that need senior strategy and more output.

Custom quote

  • Full site or app
  • User testing sessions
  • Redesign concepts
Request a quote with Scale

Frequently asked questions

What do we get at the end?

A report with prioritised, annotated findings, quick wins and larger opportunities, plus a workshop with your team.

Related services

Start a conversation

Let's talk about UX Audit

Tell us where you are today and where you want to be. A senior strategist will give you an honest view of what is possible, and what it would take.

  • A senior strategist, not a sales script
  • An honest read on what is and is not working
  • A clear next step, whether or not you hire us