Starter
For businesses laying the foundations.
$700 / month
- 2 platforms
- Weekday coverage
- Response within 1 business day
Social
Every comment and message answered in your brand voice.
We monitor and respond to comments, DMs and mentions, escalate issues fast and turn conversations into customers.
Overview
People expect brands to reply — quickly and like a human. Our community managers handle comments, direct messages and mentions to your agreed tone of voice and response times, and route sales leads and support issues to the right people.
You'll get insight into what your audience asks for, complains about and loves.
Community Management
Problems we solve
Messages and comments go unanswered
Negative comments escalate before anyone notices
Sales enquiries get lost in DMs
No insight into what customers are saying
What's included
- Response playbook and tone-of-voice guide
- Comment and DM management
- Escalation workflow
- Social listening for brand mentions
- Weekly insights digest
Tools and platforms
How it works
Discover
We learn your audience, voice and goals, and audit what already works on your channels.
Plan
A content and channel plan with pillars, formats, posting cadence and success metrics.
Create & engage
We produce, schedule and publish content, and manage conversations in your brand voice.
Measure & refine
Monthly insights on reach, engagement and conversions — and what we'll change next.
Packages and pricing
Prices exclude taxes and third-party costs such as ad spend, which are billed at cost.
Growth
Most popular
Our most chosen plan for steady, compounding growth.
$1,400 / month
- 4 platforms
- Response within 4 business hours
- Social listening
- Weekly insights
Scale
For ambitious teams that need senior strategy and more output.
Custom quote
- All platforms
- 7-day coverage
- 1-hour response SLA
- Crisis support
Frequently asked questions
What hours do you cover?
Standard plans cover weekdays in your time zone; extended and weekend coverage is available.
Related services
Social Media Management
Consistent, on-brand social that grows an engaged audience.
From $900 / month
Online Reputation Management
More great reviews — and a calm plan for the bad ones.
From $600 / month
Start a conversation
Let's talk about Community Management
Tell us where you are today and where you want to be. A senior strategist will give you an honest view of what is possible, and what it would take.
- A senior strategist, not a sales script
- An honest read on what is and is not working
- A clear next step, whether or not you hire us