Account settings, notifications and support

0:00 Your settings, your inbox

Quick question. How many emails did you get from apps this week that you didn't want? Probably a lot. And how many important ones did you miss because they were buried? That's the problem this lecture solves. You'll learn where every setting lives in your Optimize All profile, how to choose exactly which messages reach you by email or WhatsApp, why some messages can never be switched off, and how to get help from support in a way that gets you a fast answer.

0:37 Why it matters

Why does this matter? Because notifications are how the platform talks to you about money and deadlines. A correction request on a submission usually needs a quick fix. A payout notice confirms you've been paid. If those are drowned in marketing emails, you react late. But if you switch everything off, you miss things. The goal isn't fewer messages. It's the right messages on the right channel.

1:06 The mail room model

Here's the mental model. Think of your notifications like a building's mail room. Every message arrives in your in-app mailbox, the bell, no matter what. That's always on. Then you decide which messages also get forwarded to email and which to WhatsApp. A few letters are registered mail, like password resets and payout paid notices. Those are always delivered, and you can't refuse them. And marketing letters, like new campaign announcements, need your general permission first, which is the marketing switch on your Profile tab.

1:43 Four tabs

Let's map the profile area. Open Profile in the portal navigation. You'll see four tabs. Profile holds your details: display name, country, language, time zone and interests. It also holds Messages from us, with the marketing email switch and your WhatsApp number. Payout details is how finance pays you, which we'll cover in the earnings lesson. Notifications is the channel table. And Security is your password and Google sign-in. If you've passed any academy courses, an Earned badges card shows up on the Profile tab too.

2:20 Example 1: Aisha quiets her inbox

A simple example. Aisha in Abu Dhabi just wants fewer emails. On the Profile tab she switches off Email me about new campaigns and tips. Read the description under that switch: account, submission and payout emails are always sent. So she hasn't lost anything important. She's only stopped marketing. That one switch is the fastest way to quiet your inbox without risking a missed payout notice.

2:49 Example 2: Daniel's setup (illustrative)

Now a realistic scenario, with illustrative details. Daniel is a creator in Manchester who submits around ten posts a week. He wants instant alerts for things he must act on and nothing else. First, on the Profile tab, he adds his WhatsApp number in international format, with the plus and the country code, and switches WhatsApp notifications on. Then he opens the Notifications tab. He ticks WhatsApp for Submission decisions, because a correction request needs a fast fix, and for Payout scheduled. He unticks email for Achievements and Referrals. He leaves Support replies on email. He presses Save preferences. Payout paid still shows a lock and Always on. That's exactly right.

3:37 Watch me: the Notifications tab

Watch me do it. I'm on the Notifications tab. At the top it says, what we send you, and explains that in-app notifications are always on and essential account and payout messages can't be turned off. The rows are grouped: Account first, then Creator program. I tick and untick a few cells. Notice the counter at the bottom that says how many unsaved changes I have, and the Discard changes button. Under the New campaigns row there's a note: email also needs marketing emails turned on in your profile. I press Save preferences, and a confirmation appears. Now I click the bell in the top bar. There are my latest notifications, and each one links to the thing it's about. For the full history, I open Notifications in the portal navigation, where I can filter and mark things as read.

4:38 Security and Support

Two more places to know. Security first. Change password needs your current password, a new one and a confirmation, and afterwards you're signed out everywhere. The Sign in with Google card connects or disconnects Google, but you can't disconnect it if it's your only way in. Set a password first. Then Support. Choose New ticket, pick a category, write a clear subject, and explain what happened with dates and links. If it's about a submission or a payout, link it in the form. And please, never paste passwords or full bank details into a ticket.

5:19 Quick check: Hina's settings

Let's test your understanding with a quick scenario. Hina, in Lahore, has switched off every row for email on the Notifications tab, and switched off marketing emails. A payout is paid to her the following week. Does she get an email about it? Think for a second. Yes, she does. Payout paid is an essential message, so it shows Always on, and it can't be turned off. She'll also see it under the bell, because in-app notifications are always on. What she won't get are emails for the rows she unticked, like achievements or referrals, or marketing messages about new campaigns.

6:03 Measure it after two weeks

And here's how to measure whether your settings are right. After two weeks, ask yourself three questions. Did I react to every correction request within a day? Did I know when each payout was scheduled and paid? And did I read, or at least skim, most of the emails I received? If the answer to the first two is no, add WhatsApp or email to those rows. If the answer to the third is no, you're getting too much, so untick a few more. Settings aren't a one time job. Tune them once or twice, and then leave them alone.

6:46 Newsletters and marketing emails

A quick note on emails you receive outside your account, like newsletters. At the bottom of Optimize All marketing emails, you'll find links to unsubscribe or to open an email preferences page. Those work without signing in. So if one particular newsletter isn't for you, use its own unsubscribe link. It's faster than hunting through settings, and it only affects that kind of email.

7:14 Common mistakes

Common mistakes. Thinking the marketing switch stops payout emails. It doesn't. Forgetting to press Save preferences. Watch the counter. Putting bank details in a support ticket, when they belong only on Payout details. And opening a vague ticket about a submission without linking it, which forces the team to ask you which one you mean.

7:38 Recap and try this now

Let's recap. Profile has four tabs: your details, payout details, notifications and security. Every message reaches the bell. You choose email and WhatsApp per row. Essentials are always on, and marketing needs your opt-in. Security protects your sign-in, and Support tickets get faster answers when you link the submission or payout. Try this now. Open your Notifications tab and decide, row by row, what you truly need by email or WhatsApp. Save it. Next up, we move into the creator program itself: campaigns and eligibility.