Business Free course · Certificate included
Leadership & Communication
Lead teams, give feedback, run meetings, influence stakeholders, tell stories with data and lead in the AI era
- Intermediate
- 8 h 20 min
- 21 lessons in 7 modules
- 2 h 54 min of video lectures
- Updated Sep 2026
About this course
A practical course for new and developing leaders, team leads and professionals who need to get things done through others. You will adapt your leadership style, delegate well, motivate and coach people, give and receive feedback, handle difficult conversations and resolve conflict. You will run meetings that produce decisions, write messages that get read, make better group decisions, manage stakeholders, influence without authority and work effectively with your own manager. The course also covers structuring presentations, storytelling with data, confident delivery and Q&A, leading remote and hybrid teams, communicating across cultures and guiding people through change. A new AI-era module shows you how to lead teams that work with AI agents, run async communication across time zones and use AI in everyday management responsibly. Every lesson includes a narrated lecture and hands-on templates, with examples from Pakistan, the UAE, Saudi Arabia, the UK and the US.
Tools you’ll use
- Claude
- ChatGPT
- Microsoft Copilot
- Gemini
- Slack
- Microsoft Teams
- Zoom
- Google Meet
- Loom
- Notion
- Google Sheets
- Microsoft Excel
- PowerPoint
- Google Slides
- n8n
- Zapier
Skills
- Team leadership
- Feedback and coaching
- Stakeholder management
- Influencing
- Presentations
- Data storytelling
- Remote leadership
- Change leadership
What you’ll be able to do
- Adapt leadership style to people and tasks, and delegate with clear authority levels
- Give specific, timely feedback with SBI and handle difficult conversations and conflict
- Run focused meetings, write BLUF messages and structure better group decisions
- Map stakeholders, influence ethically without authority and manage up effectively
- Structure persuasive presentations and tell honest, clear stories with data
- Lead remote, hybrid and multicultural teams and guide people through change
- Lead teams using AI agents, run async communication and use AI in management responsibly
Curriculum
Syllabus
- Modules
- 7
- Lessons
- 21
- Reading time
- 5 h
- Assessment questions
- 25
Build the foundations of effective leadership: adapting your style, delegating well, and motivating and developing people.
- Leadership foundations and adaptive stylesVideo lecture, 9′14 min
- Delegating effectivelyVideo lecture, 9′13 min
- Motivating and developing peopleVideo lecture, 8′14 min
Give and receive feedback that improves performance, handle difficult conversations calmly, and resolve conflict constructively.
- Giving feedback that helpsVideo lecture, 9′13 min
- Difficult conversations and receiving feedbackVideo lecture, 8′14 min
- Resolving conflict constructivelyVideo lecture, 8′13 min
Run meetings that produce decisions, write messages that get read and acted on, and make better group decisions.
- Meetings that workVideo lecture, 8′13 min
- Writing that gets read and acted onVideo lecture, 8′13 min
- Making better decisions as a groupVideo lecture, 8′13 min
Map and manage stakeholders, influence people you do not manage, and build a productive relationship with your own manager.
- Stakeholder managementVideo lecture, 8′13 min
- Influencing without authorityVideo lecture, 8′14 min
- Managing up: working effectively with your managerVideo lecture, 8′12 min
Structure compelling presentations, turn data into clear stories and charts, and deliver with confidence, including Q&A.
- Structuring presentations that persuadeVideo lecture, 8′13 min
- Storytelling with dataVideo lecture, 8′14 min
- Delivering with confidence and handling Q&AVideo lecture, 8′Video · 13 min
Lead distributed teams effectively, communicate across cultures, and guide people through change.
- Leading remote and hybrid teamsVideo lecture, 8′14 min
- Communicating across culturesVideo lecture, 8′13 min
- Leading people through changeVideo lecture, 8′14 min
Lead teams that work alongside AI agents, run async communication across time zones, and use AI in everyday management without compromising fairness, privacy or trust.
- Leading teams that work with AI agentsVideo lecture, 9′16 min
- Async communication that worksVideo lecture, 9′15 min
- Using AI in everyday management, responsiblyVideo lecture, 9′15 min
- Final assessment
Your certificate
Finish with a credential anyone can check
Earn the Leadership & Communication badge: The holder has demonstrated applied knowledge of leading teams, delegation, coaching, feedback, difficult conversations, conflict resolution, effective meetings and writing, group decision-making, stakeholder management, ethical influence, presentations and data storytelling, remote and cross-cultural leadership, leading change, leading teams that work with AI agents, async communication and responsible use of AI in management.
Completed all lessons and scored ≥ 80% on the final assessment.
- A public verification page
- A PDF certificate to download
- An Open Badge you can share
- One click to your LinkedIn profile
Final assessment
- 25questions drawn from a larger pool
- 40 mintime limit
- 80%pass mark
- 3attempts per 24 hours
Start learning today. It’s free.
Every lesson is free to read. A free account saves your progress, unlocks the final assessment and issues your certificate.