---
title: "Refund Policy: Cancellations and Refunds | Optimize All"
description: "How cancellations, refunds and notice periods work for Optimize All retainers, one-time projects and consultations, and how to ask for a refund."
url: https://optimizeall.com/refund-policy
updated: 2026-10-05
---

# Refund policy

How cancellations and refunds work for our services.

> **Template — review with legal counsel before publishing.** This page was generated as a starting point for Optimize All. It is not legal advice. Replace the bracketed placeholders, adapt it to the laws of every country you operate in, and have it reviewed by a qualified lawyer.

## Monthly services

Monthly retainers can be cancelled with [30] days' written notice after any minimum term in your agreement. Fees for months already started are not refundable.

## Projects

Project fees are invoiced in stages as set out in your proposal. If you cancel, you pay for work completed up to the cancellation date; prepaid amounts for work not started are refunded.

## Third-party costs

Advertising spend, software licences and other third-party costs are paid to or through those providers and follow their refund terms.

## Disputes

If you're unhappy, contact your account manager or [billing@your-domain]. We'll respond within [5] business days and work with you to resolve the issue.

_Last updated: [date]_